1. Who We Are and What These Terms Cover

These terms are an agreement between your organisation and Astralio, Ramzi Hijjawi e.K., Marzahner Chaussee 199, 12681 Berlin, Germany (“Astralio”, “we”, “us”, or “our”). They govern your use of the Astralio Partners platform at partners.astralio.app, including the dashboard, the API, and every eSIM you order through either.

We have tried to write these terms the way we run the business: plainly, and fairly to both sides. Where something is unclear, we will read it in your favour.

These terms work together with our Privacy Policy and Refund Policy. If they ever conflict, these terms apply, except that the Refund Policy decides refund questions.

2. A Business Platform

Astralio Partners is for businesses only. By creating an organisation, you confirm that you are acting for a business, trade, or profession, and that you have authority to accept these terms on its behalf. The person who accepts these terms does so for the organisation, and the organisation is the party to this agreement.

Your own customers and travellers are not parties to these terms. If you resell eSIMs to consumers, the consumer protections that apply to them are part of your relationship with them (see Section 7).

3. Your Organisation and Its Accounts

• Keep your organisation details, including your billing name and address, accurate and current.
• You decide who joins your organisation and what role they hold. Everything done under your organisation's accounts and API keys is treated as done by your organisation.
• Keep passwords, passkeys, and API keys secure. If you suspect one has been compromised, revoke it and tell us at partners@astralio.app. We will help, and we will not hold you responsible for orders placed after you told us.
• Employees you invite act within the permissions you give them; it is up to you to remove access when someone leaves.

4. Your Subscription

• Access to the platform is provided on the subscription plan you choose at sign-up. The price, billing interval, and included features are shown before you pay.
• Paid plans are billed in advance through Stripe and renew automatically at the end of each billing period. The free plan has no subscription fee; you only pay for the eSIMs you order.
• You can cancel at any time by emailing partners@astralio.app. Cancellation takes effect at the end of the current billing period; you keep full access until then, and you will not be charged again.
• If we change the price of your plan, we will tell you at least 30 days before the change applies to you. If you do not want to continue at the new price, you can cancel before it takes effect.

5. Ordering eSIMs

• Wholesale prices are shown in the dashboard and the API before you order. The price confirmed at checkout is the price you pay; we do not add charges afterwards.
• An order is binding once payment succeeds. We then provision the eSIMs and make them available in your dashboard, and, where you choose, send them directly to your travellers.
• eSIMs held in your stock remain yours to assign until they are installed or their validity runs out, as shown on each product.
• As a small business under § 19 Abs. 1 UStG, we currently do not charge VAT. If that changes, we will tell you before it affects your prices.
• If an eSIM fails to provision because of a problem on our side, we will replace it or refund it in full, at your choice.

6. Payment Links and Invoices for Your Customers

You can send your customers an invoice with a payment link so they can pay for an order directly. Your customer pays through our Stripe checkout, and we provision the eSIMs once payment succeeds. A payment link stays valid for 30 days; after that, you can issue a new one.

You are responsible for what you put on an invoice, including the price and any markup you set, and for making sure your customer knows who they are buying from.

7. Reselling and Your Customers

You may provide the eSIMs you buy to your employees, travellers, and customers, and you may resell them at a price you set. When you do:

• Describe plans accurately, including coverage, data volume, speed limits, and validity, as shown on our product pages.
• Honour the rights your customers have under the law that applies to them, such as consumer withdrawal rights. We will support you with the refunds our Refund Policy allows.
• Do not present yourself as Astralio, or use our name or logo in a way that suggests a partnership we have not agreed.
• Handle your customers' personal data lawfully. For the traveller data you share with us, we act on your instructions as described in our Privacy Policy.

8. Network Service

eSIM connectivity is delivered over the networks of mobile carriers we partner with. Coverage, speed, and availability depend on those networks, local conditions, and the device used, and can vary. We describe each plan as accurately as we can, and we work with our carriers to resolve any problem you report.

Plans with a high-speed allowance continue at the reduced speed shown on the product once that allowance is used. It is your responsibility to check that your travellers' devices support eSIM and are not carrier-locked.

9. API Use

Where your plan includes API access, use it for your own operations and integrations, keep within any rate limits we publish, and do not use it to resell access to the platform itself. If your integration causes problems for the platform, we will contact you first and work through it with you before restricting access, unless the problem is urgent.

10. Acceptable Use

You agree not to use the platform or any eSIM to:

• break the law, or help anyone else do so
• commit fraud, including using stolen payment methods or placing orders you do not intend to pay for
• send spam, run SIM-box or traffic-arbitrage operations, or otherwise misuse carrier networks
• interfere with, probe, or overload the platform, or access data that is not yours

11. Suspension and Termination

• You can stop using the platform and cancel your subscription at any time (see Section 4).
• We may suspend or close an organisation that seriously or repeatedly breaches these terms. Unless the situation is urgent, such as active fraud or a risk to the platform or a carrier network, we will tell you first and give you a reasonable chance to put it right.
• We may end the service for everyone with at least 90 days' notice. In that case, or if we close your organisation without fault on your part, we will refund any subscription fees paid for time after the closure and any eSIMs in stock that have not been installed.
• eSIMs already delivered keep working for their validity period after your organisation is closed. On request, we will send you your order and invoice history before closure; we keep records afterwards only as long as the law requires.

12. Liability

• We are fully liable for damage caused intentionally or through gross negligence, for injury to life, body, or health, for guarantees we have given, and under the German Product Liability Act.
• For slight negligence, we are liable only where we breach an obligation that is essential to this agreement and that you are entitled to rely on. In that case our liability is limited to the damage that is typical and foreseeable for this kind of agreement.
• Outside the cases in the first point, our total liability in any 12-month period is limited to the amount your organisation paid us in that period.
• The same limits apply to our employees and agents.

13. Intellectual Property and Feedback

The platform, its software, and our brand belong to us. Your data, logo, and templates belong to you; you give us permission to use them only as needed to run the service for you. If you send us suggestions, we may use them to improve the platform without owing you anything for them.

14. Changes to These Terms

We will tell you about material changes by email at least 30 days before they take effect. If you do not agree, you can cancel before then and we will refund any subscription fees paid for time after the change. Orders placed before a change remain under the terms that applied when you placed them.

15. Governing Law and Disputes

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Berlin have jurisdiction for disputes arising from this agreement. Before going to court, we both agree to try to resolve any disagreement by talking to each other first.

16. General

• If any part of these terms is found to be invalid, the rest stays in effect.
• You may transfer this agreement to a business that takes over your organisation, by letting us know. We may transfer it to a business that takes over the platform, provided your rights under these terms are unchanged.
• Neither of us is responsible for delays caused by events genuinely beyond our reasonable control.
• These terms, the Privacy Policy, and the Refund Policy are the entire agreement between us about the platform.